Delivery & Returns
How much will my order cost to send?
We offer free shipping for orders of $100 or more within Australia only and for online shoppers (Note: this does apply to Wholesale or Trade customers). For order below $100, we charge a flat rate of $9.90 for delivery of all online Retail orders within Australia. Retail orders are delivered within Australia via Australia Post (with tracking) or Startrack Express, whichever we deem to be most appropriate and/or cost-effective.
Wholesale and Trade: delivery costs are calculated according to the size/weight of your order and will be added to your invoice.
International delivery costs are a flat-rate of $25 for online shoppers.
If you are located in the USA or Canada please contact The Dharma Door USA: firstname.lastname@example.org
If you are located in the UK or Europe, please contact The Dharma Door Europe: email@example.com
How long will it take to despatch and deliver my order?
Your order will be despatched from our third-party warehouse in Sydney. We aim to despatch all orders within 48 hours on business days (Mon-Fri) via Australia Post. Estimated delivery times are to be used as a guide only and commence from the date of despatch. Public holidays and very busy periods (ie. the six weeks leading up to Christmas) may affect despatch and delivery times. Once your order has been despatched, you will receive email confirmation.
Please note that items may be occasionally temporarily out-of-stock or backordered. In this case you will be alerted and will be provided an approximate date of shipment. Rest assured any delivery delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.
Does The Dharma Door deliver to Post Office Boxes?
Does The Dharma Door deliver to multiple addresses?
Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Can I change my shipping address after my order has been despatched?
We are unfortunately unable to redirect orders once your items have been despatched however we can change your address before your order has been despatched.
Can I add items to an existing order?
Be quick and we'll do our best to help you. We work with a third-party warehouse in Sydney and this will depend on whether they have already packed your initial order or not.
What if I require my order urgently?
Please make a note when you place your order or contact us at firstname.lastname@example.org within 12 hours if you require your order urgently and we will endeavour to prioritise it.
Can I return a product?
We guarantee the products you purchase from The Dharma Door will be of high quality and will reach you in good condition. If any damaged or faulty goods are received please contact us at email@example.com, preferably with a photo of the product. Where the item is determined to be damaged or faulty, The Dharma Door will cover the costs of postage. Please note however that we do not accepts returns for a change of mind.
Do I have to return my items in their original packaging?
Ideally, yes. Items should be returned in their original packaging to make sure they are protected in transit.
What method should I use for returns?
We recommend that items are returned to us via courier to make sure they are protected and insured during transit. However, you may return the goods by any secure means, and we request that you contact us at firstname.lastname@example.org in relation to such returns. Please note that we may not accept liability for goods that are not returned via courier.
What happens if I return my item late?
Items should be returned within 14 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of The Dharma Door. Please contact us at email@example.com
How will I be refunded?
Your refund will either be credited to the original purchaser's credit card, or be returned to your paypal account. We will exclude the cost of return (with the exception of faulty items), which we deduct to cover the cost of return delivery. Please note, due to the varying processing times of individual issuers, card refunds may take up to 10 days to appear in your account.
How do you classify faulty goods?
Goods are classified as faulty if they are received damaged, or where a manufacturing fault becomes apparent within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, we can only replace it for the same product, subject to availability.